Identify 2-3 key themes from BrightStar’s customer feedback about declining loyalty.

List them on this ticket.

As a Business Analyst, you need to be able to write good documents outlining a business problem.

Write a document with a summary of the BrightStar loyalty problem, covering:

• The main issue.
• Key users (personas).
• Research approaches.
• Important people (stakeholders).
• Main themes from customer feedback.

Post the link (open for anyone to comment) on this ticket. Ask a peer to review it and learn from their feedback. Review someone else’s work, give them feedback and reflect on what you learned from it.